FAQs

Quick answers about ordering from Bopace Pets. Need more detail? See our Shipping & Delivery and Returns & Refunds pages, or email support@bopacepets.com.

Can I change or cancel my order?

Email us as soon as possible with your order number. If the order has not shipped, we will try to update or cancel it. Once it has shipped, please use our return process after delivery.

How long does delivery take?

Most U.S. orders process in 1–2 business days and arrive about 3–7 business days after shipping. Alaska, Hawaii, and PO Boxes may take longer.

Do you offer free shipping?

Yes — qualifying orders of $50 or more receive free standard shipping to eligible U.S. addresses. Exact eligibility appears at checkout.

How do I track my order?

When your order ships, we send a tracking link by email (when the carrier provides tracking).

How do returns work?

You generally have 30 days from delivery to request a return for eligible items. Start by emailing us — full steps are on the Returns & Refunds page.

What is Autoship?

Autoship copy on the site refers to recurring delivery options. Availability depends on products and any subscription app configured in the store. If you do not see an Autoship option on a product, that item is sold as a one-time purchase.

How do I choose the right size or fit?

Check the product page for size charts and fit notes. If you are between sizes or unsure, email us with your pet’s measurements and we will help where we can.

Are taxes included in the price?

Product prices are shown before tax. Applicable sales tax is calculated at checkout based on your shipping address and local rules.

How can I contact you?

Email support@bopacepets.com or visit our Contact page. We aim to reply within 1–2 business days.